Managed Services of the Humberside Police Salesforce and MuleSoft estate.
Details
- Supplier(s)
- Boxxe Limited
- Value
- GBP 329,352.84
- Duration
- 3 years
- Topic
- Software programming and consultancy services
- Published
- 4 July 2025
- Source
- uk:find_a_tender
Tender description
Scope : L1 customer support L2 application support (shared) L3 application support (dedicated) L2 dedicated application triage team with direct contact with 3rd parties external (SLAs) or internal (OLAs) Support Hours: P1-P2-P3-P4: UK Business hours (8am-6pm) • Extended hours • 24x7 support (for selected priorities, e.g. • P1,P2) Ad-hoc on call Monitoring : Standard platform monitoring Application exception handling External log shipping ITIL processes: Service Operation/Transition: Incident, problem, requests, events, change, release, configuration Maintenance: Major & Minor updates and patching Code changes: Defects (Minor enhancements if hours not used) Testing: Unit and Integration Testing Reporting and Service Management: Monthly service review, reporting adapted to customer requirements. ## Contract award Title: Managed Services of the Humberside Police Salesforce and Mulesoft Estate
Timeline
- Completed: Award published4 July 2025Current notice
- Completed: Award date4 July 2025
- Next: Contract expiry date31 March 2028in 2 years
About the buyer
The Police and Crime Commissioner for Humberside is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72200000 · Software programming and consultancy services
- 72300000 · Data services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-humberside.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-humberside.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-humberside.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-humberside.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-humberside.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-humberside.gov |
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