9324 Emergency Response System

Tender description

Iarnród Éireann, as the national railway operator in Ireland, is seeking to procure an Emergency Response Solution (ERS) that will enhance the management of a rail incident by the relevant business functions through to resolution and the restoration of service. These functions include the Infrastructure Management Office (IMO) and the National Train Control Centre (NTCC). The ERS will be expected to facilitate the initial creation and ongoing management of an incident from a mobile device by the assigned Incident Officer (IÉIO). A key objective is to establish a central, secure digital repository for all data relating to a rail incident while ensuring relevant stakeholders have appropriate access to updates and information in real time. The solution must offer capabilities such as incident creation, categorisation of incidents, change of categorisation, configurable data access for users based on incident category, allowing typed updates from mobile devices, capture and secure storage of photographs and video footage, secure two-way communication, configurable checklist functions for incident closure, two-stage incident closure process with authorised approvers and generation of incident reports after closure. The procurement process for the award of this Contract consists of two distinct stages: a pre-qualification stage and a tender stage (or award stage). The pre-qualification process, conditions, and selection criteria are detailed in this document. All Applicants will be treated equally and will have an opportunity to pre-qualify.