Customer Transactional Surveys 2025
Details
- Supplier(s)
- Acuity Research & Practice
- Value
- GBP 81,755
- Duration
- 2 years
- Topic
- Customer satisfaction survey
- Published
- 16 June 2025
- Source
- uk:contracts_finder
Tender description
*This is for information only, as the contract has been awarded* The scope of services will include: • Sending surveys for a number of transactional services by SMS, email and CATI • Provision of an interactive online dashboard to monitor responses in real time • Sentiment and key driver analysis The full details of the services are set out in the specification.
Timeline
- Completed: Award published16 June 2025Current notice
- Completed: Award date1 July 2025
- Next: Contract expiry date30 June 2027in 10 months
About the buyer
West Kent Housing Association is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79342311 · Customer satisfaction survey
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@west-kent-housing-association.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@west-kent-housing-association.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@west-kent-housing-association.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@west-kent-housing-association.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@west-kent-housing-association.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@west-kent-housing-association.gov |
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