HH197-24-NP Integrated Incident Risk Management & Patient Safety System

Tender description

Integrated Incident Risk Management & Patient Safety System (IIRMPSS) Framework Agreement Lot 1: The IIRMPSS system is widely used across NHS Scotland for the following - Incidents - report, manage and investigate incidents and near misses, including Serious Adverse Events (SAE) enabling compliance with SAE policy and statutory returns (e.g. Duty of Candour). - Claims - record all claims made against Health Boards, acting as both the medical negligence claims register and legal claims register, as required by the relevant Health Board’s Scheme of Delegation to be maintained. - FOI - record all FOI requests made and record responses, reviews and appeals thereto. This enables Health Boards to report to the Scottish Information Commissioner on elements of performance as required, and ensure they comply with the relevant legislation and standards, as outlined in Section 1.5 (References). - Complaints - record complaints made against Health Boards allowing monitoring and reporting of such data. - Risk Register – a central repository for Health Boards’ Risk Registers, capturing both risks that arise from Health Board activities and external risks from the environment in which Health Boards operate. This allows a process for controls, mitigation, and escalation. - M&M Reviews - support the management of Mortality & Morbidity (M&M) review meetings – which for example is a requirement of all medical departments within the Acute Division of NHSGGC to review clinical cases presented. - Care Experience - record, collate and theme Care Experience feedback reports, a key component of how Health Boards define quality care. This is acknowledged as a priority in the Scottish Government 2020 Vision, the Healthcare Quality Strategy for Scotland (2010) and is included as a key objective for example in the NHS Boards Healthcare Quality Strategy (2019).