Compliance Audits

Tender description

Dublin Bus is committed to a Customer Charter which promises to deliver certain standards of service; in addition to this it has a Public Service Contract (PSC) with the National Transport Authority (N.T.A) that specifies certain delivery targets. An integral part of meeting these commitments is the conducting of an independent audit of its service standards, both internal and external. As per this remit Dublin Bus seeks proposals from suitably qualified parties to provide independent audits of it service. There is also a requirement for additional service quality information. The contract will operate for a period of three years with the option of two one year extensions.