IT Magement Service Tool
Details
- Supplier(s)
- TOPdesk UK Ltd
- Value
- GBP 4,569,189
- Duration
- 3 years
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 27 May 2025
- Source
- uk:find_a_tender
Tender description
We have around 300 staff. We have about 15 IT staff. Our service desk is located at our London office. We process around 300 tickets (incidents and service requests) per month. We follow ITIL processes, so the tool needs to adhere to ITIL principles and support those processes. In addition, we currently use our current tool for Change and Problem management, including asset management of laptops and mobile phones. We are looking to procure a Software as a Service (SaaS) ITSM Tool to meet our requirements. ## Contract award
Timeline
- Completed: Award published27 May 2025Current notice
- Completed: Award date27 May 2025
- Next: Contract expiry date1 May 2028in 2 years
About the buyer
General Pharmaceutical Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@general-pharmaceutical-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@general-pharmaceutical-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@general-pharmaceutical-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@general-pharmaceutical-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@general-pharmaceutical-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@general-pharmaceutical-council.gov |
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