Expired contract

Problem Debt Customer Engagement

Details

Value
GBP 40,000
Duration
1 year
Topic
Collection agency services
Published
20 May 2025

Tender description

ReachOut takes a holistic approach to supporting residents, helping them to resolve all their bills, guiding residents to support for their physical, mental and financial wellbeing. Calling residents over a two week contact strategy, ReachOut promote the support available directly from FHDC, increasing engagement with the council and the uptake of support. This also aims to drive down Council debt and prevent vulnerable households being passed through to enforcement.

Timeline

  1. Completed: Award date10 September 2024
  2. Completed: Award published20 May 2025
    Current notice
  3. Completed: Contract expiry date9 September 2025

About the buyer

Folkestone and Hythe District Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 79940000 · Collection agency services
  • 85321000 · Administrative social services

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Decision makers

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