NHS Bristol North Somerset South Gloucestershire Integrated care Board (ICB) Provision of General Practice Core Training

Tender description

Bristol, North Somerset and South Gloucestershire Integrated Care Board (BNSSG ICB) (the Authority ) was seeking to secure a Prime Provider who has the capability and capacity to deliver General Practice Core Training, in line with the specified requirements. The geography covered is that of NHS BNSSG ICB, namely the counties of Bristol, North Somerset and South Gloucestershire. A single lot is proposed for the total procurement area. Services are scheduled to commence on 1 September 2025. The Contract will be for an initial term of 3 (three) years, with an option to extend for any period up to a further 1 (one) year, as defined at the sole discretion of the Authority. BNSSG ICS General Practice serves 1m population with 74 practices and 20 PCNs. Key to service delivery is the core training offered to General Practice Nurses (GPNs), Health Care Assistants (HCAs), Additional Role Reimbursement Scheme (ARRS) roles and non-clinical and management staff (NCS). It is critical that this training content aligns to and is up to date with the national and local standards, contracts and priorities, pragmatically meeting the ongoing development needs of staff, and to enable the associated development of patient services, mindful of the ICS plan to reduce health inequalities. • To provide an efficient platform and processes for general practice staff (and their line managers) to access, book, amend, cancel, get certification and review their course bookings (at individual and preferably practice and PCN level). • Course communication to clearly explain the profession/s and level being provided for (to account for registered/ unregistered staff with various competencies) and to be fit for purpose in content, timing and language and to link with the Training Hub website. • Course content to be specific to General Practice and fit-for-purpose for their needs. • To provide robust and transparent reporting on a quarterly basis by practice, PCN and course and by profession/job role, to include sign-up, cancellation, DNA and attendance, participant feedback and learnings. • To provide an annual report evaluating service performance with recommendations for improvements. • To provide existing and positive local presence, knowledge and experience of BNSSG such that training content matches local operational models and patient service provision needs. • Demonstrate and apply knowledge of national, local and BNSSG contracts, policies and pathways. • To provide blended training delivery methods to include simulation, pre-recorded, online and face to face training. • Ensuring face to face training is maximised and provided across all BNSSG localities, particularly for 'softer' skills training and mindful of reasonable adjustments for neurodiversity or specific learning needs such as poor literacy. • To provide professional, timely and constructive support to practices and PCNs with queries, complaints and feedback to candidates (where their assessments are poor or a cause for concern) • To be the key point of contact with practices and PCNs for all aspects of the service • The contract holder will also be expected to support the Training Hub and ICB with any associated submissions or requests for information or data relating to this programme. • The contract holder will be expected to support any reasonable request made in relation to service delivery. Total combined maximum contract value across the full potential term of 4 (four) years including any optional extension years is £840,000.00.