IT Managed Services

Tender description

Contract awarded for the provision a hybrid Azure Managed Service in support of its business operations and create sustainable relationships that meet the following strategic sourcing objectives: • Performance Optimisation - Enable improvements to service delivery and customer experience both for internal and external customers, allowing better management of cost, risk and results. • Agility / Speed - Implement an agile, responsive and scalable partnership with the organisation addressing their rapidly changing needs, lowering complexity and improving global delivery capabilities. • Improved Relationship Management - Achieve clear and proactive account management with the flexibility of services to support future business requirements. • Cost Control & Reduction - Effectively manage services to provide transparency with clear cost control with flexibility in consumption of services to allow funding of future IT requirements. • Innovation - Partner with an MSP that will bring technology leadership in IT services and assist GPhC with becoming "faster followers;" enabling the adoption of better practices and solutions to improve business outcomes. • Risk & Accountability - Proactively identify issues and themes that may have an impact on