Expired contract

Debt Management Composition and Perceptions

Details

Supplier(s)
IFF Resarch
Value
GBP 204,681.89
Duration
5 months
Topic
Research services
Published
22 May 2025

Tender description

This research will be composed of a telephone/web survey with 4000 participants followed by around 30 qualitative telephone/video interviews with DWP Debt Management customers, both on- and off-benefit. This research will focus on three key areas: high-level demographic and financial characteristics, including debts owed to non-DWP sources and repayment amounts. perceptions and understanding of debts owed to DWP, how it interacts with other expenses, and Debt Management's existing recovery and relief powers. debt support and communication preferences. This broadly includes experiences of seeking debt and financial help from DWP and external providers, communicating with Debt Management, and ideal channels for communication in the future.

Timeline

  1. Completed: Award date6 May 2025
  2. Completed: Award published22 May 2025
    Current notice
  3. Completed: Contract expiry date30 September 2025

About the buyer

Department For Work and Pensions (DWP) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 73110000 · Research services

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