Realtime Customer Contact
Details
- Topic
- Administration services
- Published
- 9 May 2025
- Source
- uk:find_a_tender
Tender description
Anglian Water Services Ltd (Anglian Water) is undertaking a Procurement Exercise to assess Bidders for the provision of Real time customer contact and associated activities to improve resilience and adapt to technological changes as set out in the specification and draft contract documentation. The scope will cover a proportion of inbound telephony channels and outbound dialler (in addition WhatsApp and Live chat) negating the need for onshore resource post 4pm weekdays and during weekends. All workstreams contained within the contract will require judgement based thinking at different levels of complexity. For further information regarding this sourcing event please refer to the Bidder RFI/RFP Guidance document that is attached to the scanmarket event. Lot 1: As per the Short description in section II.1.4 and for further detail please see the Bidder RFI/RFP Guidance Doc
Timeline
- Completed: Award date10 April 2025
- Completed: Award published9 May 2025Current notice
About the buyer
ANGLIAN WATER SERVICES LIMITED is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 75100000 · Administration services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@anglian-water-services-limited.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@anglian-water-services-limited.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@anglian-water-services-limited.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@anglian-water-services-limited.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@anglian-water-services-limited.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@anglian-water-services-limited.gov |
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