Closed tender

Avanti West Coast, Service Quality Regime (SQR) procurement - 2025

Details

Buyer
First Trenitalia West Coast Rail Ltd (t/a Avanti West Coast)
Value
GBP 850,000
Topic
System and support services
Published
11 April 2025
Submission
7 May 2025
Source
uk:find_a_tender

Tender description

As part of the continuation of DfT's Service Quality Regime, we are looking to retender contracts associated with the audit, mystery shopping and data handling requirements of the regime. The specification is the same as the existing specification for SQRs by the DfT and will cover: • Station inspections • Train inspections • Customer Service mystery shopping • Re-inspections for failures to confirm improvement In order to deliver the above we are looking for a supplier to provide independent inspections and mystery shopping across our network. o Service Quality Register o Service Quality App/Inspections Software o Service Quality Inspections and Re-inspection

Timeline

  1. Tender published11 April 2025
    Current notice
  2. Submission date7 May 2025

About the buyer

First Trenitalia West Coast Rail Ltd (t/a Avanti West Coast) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 72250000 · System and support services
  • 79212000 · Auditing services

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