Tenant Satisfaction Measure (TSM) Surveys 2025
Details
- Supplier(s)
- Acuity Research & Practice
- Value
- GBP 39,520
- Duration
- 2 years
- Topic
- Customer satisfaction survey
- Published
- 31 March 2025
- Source
- uk:contracts_finder
Tender description
*This is for information only, as the contract has been awarded* The Regulator of Social Housing has set a number of Tenant Satisfaction Measures (TSMs), which we must report on each year. These are a set of measures that help: • Enable tenants to understand and assess how well their landlord is performing. • Provide us with invaluable insights and feedback, so we can take action and improve our services. • The Regulator to monitor and evaluate our performance. West Kent is seeking a supply partner to undertake the perception survey questions and report the results back in accordance with the Regulator's guidelines. The full details of the services are set out in the Specification.
Timeline
- Completed: Award published31 March 2025Current notice
- Completed: Award date1 April 2025
- Next: Contract expiry date31 March 2027in 7 months
About the buyer
West Kent Housing Association is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79342311 · Customer satisfaction survey
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@west-kent-housing-association.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@west-kent-housing-association.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@west-kent-housing-association.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@west-kent-housing-association.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@west-kent-housing-association.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@west-kent-housing-association.gov |
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