Strategic CRM Platform

Tender description

Lancaster University is inviting interested suppliers to participate in this tender. Please consider the information contained in this document and any associated attachments. If your organisation will have the resource and capacity for delivering the contract, and wishes to be considered for tendering, please respond as instructed below. Please note, the University does not consider itself to be a Contracting Authority for the purpose of the Procurement Act 2023 although from time to time we voluntarily follow the Act. Therefore, this procurement process is not legislatively governed by these Regulations. <br /><br />This invitation is issued alongside a tender notice published on the Central Digital Platform. <br /><br />Lancaster University is procuring a strategic CRM platform to deliver a transformative student and staff experience, aligning closely with our strategic ambition of becoming a globally recognised leader among higher education institutions. The CRM initiative seeks to consolidate and rationalise disparate systems into a unified, future-ready platform, enhancing our ability to capture, maintain, and effectively utilise high-quality data about applicants, students, and engagement activities. This program is integral to our overarching IT Strategy, aimed at transitioning our technological landscape from complexity and fragmentation to a seamless, integrated, and agile environment, tailored to the evolving needs of our students.