CRM System (FCR)
Details
- Value
- GBP 9,000,000
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 10 March 2025
- Submission
- 17 April 2025
- Source
- uk:find_a_tender
Tender description
Force Control Room Suite of Communication systems - User Journey, Citizen’s Portal, and Customer Relationship Management Systems Lots: Lot a2USi000000T3NVMA0: Lot 1 - User Journey Automated, configurable communications via SMS or email using pre-defined rules/data triggers to provide information to members of the public following contact with a force, allowing them to be kept informed of the progress of their interactions in line with Victims Code of Practice (VCoP). Value: 1200000 GBP Lot a2USi000000T3P7MAK: Lot 2 - Citizen Portal Members of the public can access a secure and easy to use personal portal to self-serve status updates for crime reports made to a force and access other relevant information. Value: 400000 GBP Lot a2USi000000T3QjMAK: Lot 3 - Customer Relationship Management CRM system will hold information from multiple channels i.e. telephone, email, image uploads etc and make appropriate fast-paced connections to allow Force Control Room operators to have greater access to information and better support the public. Value: 2600000 GBP
Timeline
- Completed: Tender published10 March 2025Current notice
- Completed: Submission date17 April 2025
About the buyer
The Police and Crime Commissioner for Bedfordshire is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-bedfordshire.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-bedfordshire.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-bedfordshire.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-bedfordshire.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-bedfordshire.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-bedfordshire.gov |
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