EMIS WEB GPSoC Lot 2 services

Tender description

The services required are: • Hardware Support and Maintenance: Remote and on-site hardware support of the server, desktops, laptops, script printers, label printers, colour printers and scanners located in EMIS WEB GP Practices. This includes the management of an ICT estate of 14,856 devices across the 196 practices ensuring that the hardware receives the necessary patching and security upgrades to ensure ongoing compatibility with the EMIS WEB system and compliance with Cyber Security obligations. The supply and installation of ICT Hardware replacement consumable parts that are outside the 3 year warranty also comes under this remit. • Envisage Support and Maintenance: Remote and on-site software and hardware support of the EMIS Envisage Patient Call and Information Display systems From September 2024, EMIS will commence a migration project involving the migration of 118 GP Practices from another clinical system. It is expected that 30 migrations will be completed in 2024/25 and the remaining 88 migrations to take place in 2025/26. It is essential to ensure that the BSO have a facility to order the essential LoT2 support services from EMIS for these additional practices in event that these services are not yet available on the NHS England Catalogue to order via the NI GPDCS Framework. Note that the annual maintenance/servicing costs and consumable costs includes provision for these additional practices, to migrate during 2024/25 and 2025/26, on a pro rata basis Lot 1: GP Practices depend upon IT systems and services to deliver their services to their patients. Without IT, practices would depend upon manual processes and that would very significantly impact on the ability of the 196 EMIS WEB practices to provide GMS services. 196 Practices use the EMIS WEB clinical system to access patient histories, record consultations, issue prescriptions and maintain electronic patient records within their practice. These GP IT Clinical Systems then also interface electronically with other HSC systems - E.g. lab results, radiology reports, registration links, Emergency Care Summary, Key Information Summary, Electronic Document Transfer, GPIP etc. The hardware required to access and update patient records on the EMIS WEB Clinical System must be supported and maintained to ensure continued availability as well as compliance with the latest security patches to prevent cyber security issues. GP Practices also utilise Envisage Patient Call and Information Display systems so that GP Practice staff or the clinician do not have to spend significant time manually calling the patients when the clinician is ready to see them.