Integrated Software System for Castlehill Housing Association

Tender description

Castlehill Housing Association is awarding a contract for a fully hosted, secure Cloud-based IT application (SaaS) for integrated housing and finance management that enables data driven decisions and meets the needs of a modern, medium-sized Scottish housing association. The integrated system has the following facilities. CRM system, Rent management, Tenancy management, Reactive repairs, Planned and cyclical repairs, Financial management, Warnings and alerts, Dashboards and reports, manage Care & Repair service and include the ability to carry out the above the Castlehill’s subsidiaries Castlehill Housing Trust and Castlehill Solutions. The successful bidder will implement the system, provide training and support as well as software upgrades. Castlehill Housing Association are looking to engage the services of a supplier who has experience of providing integrated housing and finance management software as a service (SaaS) for Housing Associations (preferably Scottish Housing Associations). The contract is for 3 years with 2 optional extensions of 2 years each. The system must be easy and intuitive to use for staff and other users, provide real-time information and reports including dashboards, be cost effective, be fully integrated, include automated workflows to improve efficiency, meet the appropriate security standards and be accessed from anywhere. Our customers (tenants) and contractors must be able access the system.