End User Services (OFFICIAL)

Tender description

The Ministry of Defence requires Digital services across Defence to support tens of thousands of laptops and desktop computers worldwide. Providing Workplace services, Foundation services, User Support services, Device and Peripheral procurement, Application packaging, Local Cloud Services and Service Management, Test and Integration. Workplace services. Provision, management and maintenance of the environment for User Access Device (UADs) and application distribution. Foundation services. Management of users, accounts and UADs using an Active Directory service. User Support Services. Undertaking break-fix of UADs and related support to users. Devices and Peripherals. Provision, including the procurement, build, distribution and lifecycle management of all approved Authority, UAD types and peripheral hardware. Application packaging. Packaging of applications for the workplace environment and related updates, including supporting the lifecycle management of packaged applications with Application Owners, including but not limited to build integration, testing and security accreditation. Local Cloud Services (LCS) (Optional). Provision of EUS services to a limited number of overseas LCS locations (including associated local infrastructure). Service management, test and integration for EUS services.