Closed tender

An Alarm Recieving Centre (ARC)to replace existing Care Call System

Details

Topic
Information technology services
Published
29 November 2024
Submission
14 January 2025

Tender description

North Tyneside Councils objective is to replace the current on-premise Alarm Receiving Centre (ARC) Care Call system with a resilient cloud-based system. Our current system has been in operation since 2005. This change aligns with our digital strategy and aims to improve service efficiency, provide open API functionality, increase system resilience, enhance connectivity and expand functionality to improve the overall customer experience.​ Lot 1: North Tyneside Councils objective is to replace the current on-premise Alarm Receiving Centre (ARC) Care Call system with a resilient cloud-based system. Our current system has been in operation since 2005. This change aligns with our digital strategy and aims to improve service efficiency, provide open API functionality, increase system resilience, enhance connectivity and expand functionality to improve the overall customer experience.​ Additional information: Contract duration - Initial Term 36 months with 2 x 12 month extension options (TOTAL 60 months if extns taken)

Timeline

  1. Completed: Tender published29 November 2024
    Current notice
  2. Completed: Submission date14 January 2025

About the buyer

North Tyneside Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 72222300 · Information technology services

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