Careers Wales FIN OPS - HR System Rebuild Project: The supplier must be a Microsoft Partne

Tender description

Career Choices Dewis Gyrfa Ltd (CCDG) is a wholly owned subsidiary of the Welsh Government which was formed on 1 April 2013. Trading as Gyrfa Cymru Careers Wales, we provide all age, independent and impartial careers information, advice and guidance service for Wales.Careers Wales employs nearly 600 staff across a range of delivery and corporate functions and uses Microsoft Dynamics 365 Finance & Operations as the HR system to manage employee records and absence management. This HR system (known internally as Pobl) was delivered through a partner developer in 2021 on the previous Microsoft HR System and then migrated to Finance & Operations in August 2023. Unfortunately, the partner developer who built the original system went into administration in early 2023 towards the end of the project leaving some significant issues and gaps in deliverables and documentation. The HR data and Power BI Reports provided by them included data inaccuracies.A Unified Support contract was signed with Microsoft in June 2023 with the data issues in the HR System being one of the priorities. Our internal development team were supported by Microsoft to complete the system migration to Finance & Operations in August 2023 in an attempt to resolve the ongoing data issues however they unfortunately persisted following the migration. It was deemed that some key steps in the original implementation may have been missed or incomplete. A series of engagements were completed under Unified support to address these issues however some significant issues remain with the data from the system.The objective of this engagement is to:• basic review of the current system configuration, processes and data structures• create new managed environments for testing, development and production• migrate existing HR data into the new environments• evaluate data and reporting accuracy• provide a complete and accurate HR data set to be used for business reporting1. Tenders for this work can be submitted in Welsh2. Tenders submitted in Welsh will not be treated less favourably than those submitted in English.3. The closing dates for the Tender will be the same for those submitted in Welsh and English4. The timetable for responding to the bids in Welsh will be the same as those submitted in English