Provision of Banner 9 Technical and Functional Support

Tender description

One of UCD’s key systems is the Ellucian Banner Student Information System which delivers essential services in the areas of student recruitment and admissions, student registration, curriculum management and reporting, financial management and assessment planning and grading. In addition, it is tightly integrated with several other bespoke and commercial systems that provide wider support and campus services to students, staff, alumni and the general public. First deployed in UCD in 1999, it has been upgraded several times. This contract relates to the provision of managed services to monitor, maintain, upgrade, and patch components of Banner and selected ancillary systems. Detailed requirements of UCD are specified in the Specification Requirements at Appendix 1. Please Note: UCD has an Oracle DBA Managed Service in existence which covers the monitoring and patching of all on-premise Oracle databases including the databases which are used by Banner. The Oracle DBA service is out of-scope of this tender.