Awarded contract

Telephony and Contact Centre Service

Details

Buyer: Bath and North East Somerset Council
Supplier(s): CHARTERHOUSE VOICE & DATA LIMITED
Value: GBP 1,945,154.35
Duration: 5 years
Topic: Telecommunications equipment and supplies
Published: 8 November 2024
Source: uk:contracts_finder

Tender description

B&NES are looking to modernise their telephony and contact centre environment which is based on a legacy on-premise Mitel system serving circa 2000 internal users & 200 voice agents across multiple sites as well as around 500 users in a third party/outsourced organisation. The council would like to move to a public cloud hosted solution to provide a modern experience to the council users and enable an improved resident contact experience through more advanced features. Microsoft Teams is being used for internal calling, chat, conferencing and collaboration with no integration with Mitel.

Timeline

Completed: Award published8 November 2024
Current notice
Completed: Award date2 December 2024
Next: Contract expiry date1 December 2029in 3 years

About the buyer

Bath and North East Somerset Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

32500000 · Telecommunications equipment and supplies

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@bath-and-north-east-somerset-council.gov
Commercial Director	+44 •••• ••••••	••••••••@bath-and-north-east-somerset-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@bath-and-north-east-somerset-council.gov
Category Lead	+44 •••• ••••••	••••••••@bath-and-north-east-somerset-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@bath-and-north-east-somerset-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@bath-and-north-east-somerset-council.gov