Linstone Housing Association ICT Infrastructure and Support Services

Tender description

Linstone Housing Assocation require a reliable, resilient and performing ICT infrastructure to help support its strategic development over the next two years and to support their day to day business operations. Lot 1: 1. Critical cover of our Servers 2. Proposal and plan for the full costs of maintaining all of the Association’s IT functions in the Cloud 3. Recommend a manufacturer and price for a firewall 4. On-going maintenance of the Association’s ICT systems and identification of potential faults. 5. Regular servicing and monitoring to pre-empt any problems, applying patches, attending the Association’s premises as necessary 6. Provide advice and recommendations on best practice, 7. Advice and support for ad hoc issues such as answering insurance and Cyber Essentials questionnaires 8. Upgrade, procurement and configuration of the IT hardware which is usually done by planned system upgrades every 4 – 5 years. 9. Ad-hoc procurement of IT hardware as and when required. 10. Provide all round support services and act as an additionalgeneral systems administrator for creating new users, permissions, email access and general functions 11. Ensure continuous access to internet and internal and external emails working efficiently 12. Liaise with Linstone ICT staff as the need may arise 13. Maintain the system integrity against viruses and other attack; advise on and support the security of our infrastructure. 14. Support service agreement for infrastructure, server software, network, online and onsite support for servers, Exchange 365, Microsoft Intune, MSM Management, laptopsand software, 15. Fully scoped project delivery plan for the Association’s hardware - including testing. 16. Daily verification of backup and full assistance twice yearly with backup recovery and business continuity testing 17. Pro-active monitoring of the servers, firewall, network, patches etc. and providing reports on functionality to the Association’s Senior Management Team. 18. Work with all other of the Association’s service providers. 19. Provide support and security for staff remote access. 20. Provide additional day to day support for all ICT issues raised by the Association’s staff over and above Linstone’s own internal ICT support 21. Future proofing of our ICT systems to ensure they are fit for purpose 22. Other ad-hoc assistance and support with our ICT systems as agreed with the Association’s management team.