Customer views on guaranteed standard scheme (GSS)
Details
- Value
- GBP 36,550
- Duration
- 2 months
- Topic
- Customer satisfaction survey
- Published
- 29 October 2024
- Source
- uk:contracts_finder
Tender description
Over the coming months, the Department for Environment, Food and Rural Affairs (Defra) will be launching a consultation on payments made under the Guaranteed Standards Scheme (GSS). Water and wastewater customers are entitled to guaranteed minimum standards of services from their water or sewerage company. When companies fail to meet these standards, they are required to make a payment to affected customers, as specified by the GSS This research will need to be completed by early October 2024, in order to inform Ofwat's response to and recommendations for, Defra's consultation.
Timeline
- Completed: Award date16 August 2024
- Completed: Award published29 October 2024Current notice
- Completed: Contract expiry date31 October 2024
About the buyer
Water Services Regulation Authority (Ofwat) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79342311 · Customer satisfaction survey
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@water-services-regulation-authority-ofwat.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@water-services-regulation-authority-ofwat.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@water-services-regulation-authority-ofwat.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@water-services-regulation-authority-ofwat.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@water-services-regulation-authority-ofwat.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@water-services-regulation-authority-ofwat.gov |
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