Closed tender

Case Management System and Online Customer Web Portal

Details

Buyer: Financial Services and Pensions Ombudsman_548
Value: EUR 3,000,000
Topic: IT services: consulting, software development, Internet and support
Published: 17 October 2024
Submission: 27 November 2024
Source: ie:e_tenders

Tender description

In summary, the Services comprises: Procurement and implementation of a Complaints Management System (CMS) that includes a user-friendly front-end web portal for both customers (individuals and business entities alike), along with a robust back-end workflow system to efficiently manage and resolve cases. The CMS will serve as a central platform for complaint submission, tracking, and resolution, enhancing our ability to deliver timely and effective responses to all stakeholders. The request is also seeking a service support agreement for 3 years after the service is implemented. Estimated value of the contract over the full term is €2M-€5M.

Timeline

Completed: Tender published17 October 2024
Current notice
Completed: Submission date27 November 2024

About the buyer

Financial Services and Pensions Ombudsman_548 is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

72000000 · IT services: consulting, software development, Internet and support

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@financial-services-and-pensions-ombudsman-548.gov
Commercial Director	+44 •••• ••••••	••••••••@financial-services-and-pensions-ombudsman-548.gov
Procurement Manager	+44 •••• ••••••	••••••••@financial-services-and-pensions-ombudsman-548.gov
Category Lead	+44 •••• ••••••	••••••••@financial-services-and-pensions-ombudsman-548.gov
Senior Buyer	+44 •••• ••••••	••••••••@financial-services-and-pensions-ombudsman-548.gov
Contracts Manager	+44 •••• ••••••	••••••••@financial-services-and-pensions-ombudsman-548.gov

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