Case Management System and Online Customer Web Portal
Details
- Value
- €3,000,000
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 17 October 2024
- Submission
- 27 November 2024
- Source
- ie:e_tenders
Tender description
In summary, the Services comprises: Procurement and implementation of a Complaints Management System (CMS) that includes a user-friendly front-end web portal for both customers (individuals and business entities alike), along with a robust back-end workflow system to efficiently manage and resolve cases. The CMS will serve as a central platform for complaint submission, tracking, and resolution, enhancing our ability to deliver timely and effective responses to all stakeholders. The request is also seeking a service support agreement for 3 years after the service is implemented. Estimated value of the contract over the full term is €2M-€5M.
Timeline
- Completed: Tender published17 October 2024Current notice
- Completed: Submission date27 November 2024
About the buyer
Financial Services and Pensions Ombudsman_548 is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@financial-services-and-pensions-ombudsman-548.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@financial-services-and-pensions-ombudsman-548.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@financial-services-and-pensions-ombudsman-548.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@financial-services-and-pensions-ombudsman-548.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@financial-services-and-pensions-ombudsman-548.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@financial-services-and-pensions-ombudsman-548.gov |
123 similar open tenders
See more open tenders related to IT services: consulting, software development, Internet and support.
- Open tender
Multimedia Storage Replacement
- Open tender
AT1594 - Selective and Additional Licensing
- Open tender
Tender No 20 SIEM-SOC Solution 2026
Related topics
Topics related to Case Management System and Online Customer Web Portal, ranked by notice volume.
- 4,659£217.1bn
Finding public sector work shouldn't be hard
Make your next tender search effortless with Stotles. Set up alerts, find decision maker contacts and never miss a good-fit opportunity again.