Kent Innovation Centre - IT Support and Maintenance Contract with Back-up Link over Satellite

Tender description

Thanet District Council wishes to select and appoint a suitable supplier for the provision of an IT Support and Maintenance service with a Back-up Link over Satellite for the network at the Kent Innovation Centre, Broadstairs. The scope of this contract is to provide a fully outsourced and managed IT support and maintenance solution for both hardware and software elements within the KIC. The Kent Innovation Centre (KIC) is a set of managed office spaces over three floors, run by Thanet District Council (TDC) which provides fully serviced office accommodation, including meeting room space, internet provision and allows 24/7/365 access to its clients. The KIC currently has 34 different companies (Licensees) located in the building. A secure, stable and reliable IT infrastructure is of the utmost importance to the Council’s Licensees to ensure continuity of service. The Contract is anticipated to commence upon 1 April 2025 for a duration of three years with one option to extend for a period of two years at the sole discretion of the Council. Important Information: All procurement documents are attached to this notice and available for suppliers to download and complete according to instructions contained. The procurement process will be undertaken on the basis of formal quotations. All quotations will be accepted subject to the bidder providing suitable responses to grounds for Mandatory and Discretionary Rejection and that minimum standards are met as set out in the Invitation to Quote document. Evaluation will be on the basis of criteria as set out in the Invitation to Quote document. Any clarifications or questions must be submitted via the Message area of the Kent Business Portal by no later than 14.00hrs on 06/10/24. Completed quotation documents must be submitted electronically via the Kent Business Portal by no later than 14.00hrs on 13/11/2024. Keywords: Maintenance, Leased Line, Network, ICT, ICT Support and Maintenance, Support