Provision of Customer Service Training

Tender description

We are seeking a training provider to design and deliver a customer service programme to all 440 of our employees and approximately 40 people from our outsourced repairs contractor. The key objectives for this programme are to: • Build a new customer centric culture that supports our Customer Pioneer Strategy. This includes being more empathetic, building trust, being accountable and listening. • Ensure colleagues are able to integrate Moat's professional behaviours into their approach to customer service • Increase customer satisfaction and employee engagement metrics