Overseas Debt Collection

Tender description

Modification Notice Original description: SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas. As a minimum it is expected that the contacts will consist of inbound and outbound telephony, letters, emails and SMS. SLC is interested in innovative approaches and strategies that will maximise the number of quality contacts, which in turn will facilitate the achievement of the objectives of the activity. The key objectives are •to collect ICR debt and/or •to complete customer documentation (OVFA) to confirm the customers' current circumstances. Description of the modifications Extension of the original contract Description of the economic or technical reasons and the inconvenience or duplication of cost preventing a change of contractor: Change of supplier following a procurement exercise, extension to current supplier is required to allow transition of the service to the successful supplier. Enable the incumbent to complete the 120 day Collections Strategy on recent accounts received and collect commission on accounts already in repayment arrangements. This avoids duplication of effort and cost, it also reduces the risk of any existing payment arrangements breaking down.