Outsourced Contact Centre Renewal
Details
- Value
- GBP 600,000
- Topic
- Water distribution and related services
- Published
- 13 September 2024
- Submission
- 18 October 2024
- Source
- uk:contracts_finder
Tender description
Tender to obtain a dedicated external resource focused on answering all CCW incoming calls, providing first level advice and support for Water Consumers, reviewing and imputing data into CCW CRM system. Maintaining a quality, customer centric, service to water customers as if it was provided in-house. Additional information: Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.
Timeline
- Completed: Tender published13 September 2024Current notice
- Completed: Submission date18 October 2024
About the buyer
Consumer Council for Water is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 65100000 · Water distribution and related services
- 80511000 · Staff training services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@consumer-council-for-water.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@consumer-council-for-water.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@consumer-council-for-water.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@consumer-council-for-water.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@consumer-council-for-water.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@consumer-council-for-water.gov |
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