Remote Desktop Support

Tender description

COPFS requires a supplier to provide on-site support of the COPFS desktop environment. The onsite resource will be proficient in hardware and software support, including: - Undertake break/fix for all desktop related hardware faults including PCs, laptops, tablets, monitors, printers, etc. - Small desktop hardware moves within/between COPFS offices. - Be able to complete the various tasks required to re-image a device prior to re-deployment. - Be capable of connecting hardware to local area network equipment. - Hardware upgrades when necessary. Lot 1: COPFS requires the desktop service to include an onsite resource for the duration of the contract. These services will be carried out by an on-site engineer, integrated into the COPFS Service Desk Team. They will provide an immediate response to any desktop related service calls. The engineering resource needs to be available to travel to any COPFS office during their duties, which may include the Highlands and Islands. COPFS will not provide transport. The supplier will need to be able to deliver consistent levels of service for the deliverables assigned to them on a cost effective and best value basis.