WAYfinder - outreach services for people at risk of, experiencing or have experienced homelessness

Tender description

This is Notice of the Council's intent to issue a tender for the delivery of Homeless Outreach Services. This Service has been designed as part of 'All in For Glasgow'. The 'All in For Glasgow' design team is made up of people with experience of homelessness, third and independent sector service providers, and Glasgow City Health and Social Care Partnership. The WAYfinder name was suggested following an 'All in for Glasgow' event. A participant with lived experience observed that a support service’s main aim should be understanding the person they are supporting, and to do so should simply ask ‘Who Are You (WAY)?’ The service’s overarching aim is to help people who are at risk of homelessness or who are homeless or who have experienced homelessness find their way to settled, sustainable and secure housing. The General WAYfinder Provision will: - Employ the principal of the ‘sticky’ support team. This team of named workers will support people through their entire homeless journey - Help to join up the commissioned, community and statutory service interactions, to deliver a whole-system response - Adopt a Trauma & Psychologically Informed Environment (PIE) approach to support - Embody the no wrong door approach and people will be able to access the service at any stage of their homeless journey - Support people face to face, on the street, in their accommodation or their community The contract length will be 4 years with an option to extend for a further 2 years. The total estimated value (including extensions) is 66 Million Pounds. The service will have 6 lots, lots 1-4 will be single supplier awarded block contracts. Lot 5 will be cost and volume and Lot 6 will be an unranked framework. Lot 2: WAYfinder North East WAYfinder general provision and WAYfinder locality based services, including: - Support to North East Community Homeless Service, - Support to Asylum and Refugee households accommodated within the North East locality Additional information: Anticipated level of support will be to 675 households Lot 4: WAYfinder South WAYfinder general provision and WAYfinder locality based services, including: - Support to South Community Homeless Service, - Support to Asylum and Refugee households accommodated within the South locality Additional information: Anticipated level of support will be to 752 households Lot 6: WAYfinder Approved Providers Unranked framework of approved WAYfinder providers to deliver future special projects or additional WAYfinder business. Lot 3: WAYfinder North West WAYfinder general provision and WAYfinder locality based services, including: - Support to North West Community Homeless Service, - Support to Asylum and Refugee households accommodated within the North West locality Additional information: Anticipated level of support will be to 502 households Lot 5: WAYfinder Housing First – NE, NW and South Lot 5 is tied to lots 2, 3 and 4. Any bidder who bids for lots 2, 3 or 4 must also bid for lot 5. Lot 5 cannot be bid for without bidding for lot 2, 3 or 4. The service will offer different levels of support aligned to the principals of Housing First, which will be able to flex up and flex down as a person’s needs change. There will be a seamless transition for people between the different elements of WAYfinder support. Should a person move into the Housing First service from a locality service the existing support team should follow the person. However, if the originating locality service and the Housing First tenancy are in different localities, consideration must be made whether the existing team should remain in place or if support should be transferred to the new Housing First locality. At the forefront of this decision will be the person receiving the support. Additional information: This Lot will be Cost and Volume Anticipated level of support is to 210 households city wide Indicative households per locality – 73 NE, 55 NW, 82 South Lot 1: WAYfinder Central Services Provision of a city centre hub, Street Outreach (city wide), and out of hours provision (city wide). - City Centre housing advice hub, open 365 days. Minimum operational hours 0900-1700 - Out of hours support provision in partnership with Glasgow and Partners Emergency Social Work Service, (Monday – Thursday 1645-2200, Fri 1555-2200, Sat & Sun 0900-2200) - Street Outreach team - Provision of a mobile response service as required across Glasgow city. Additional information: Anticipated 100 hours per week in direct support to out of hours and other HSCP first points of access Hub – anticipated 120 new presentations per week. Street Outreach team –anticipated 33 new interactions per week