Expired contract

Homes England - Customer Service Improvement

Details

Buyer: Homes England
Supplier(s): Deloitte LLP
Value: GBP 24,000
Topic: Business services: law, marketing, consulting, recruitment, printing and security
Published: 15 August 2024
Source: uk:contracts_finder

Tender description

The Agency are looking to set out the strategy for customer service improvement, particularly focussed on arrears handling. A paper that outlines the strategy and focus areas needs to be developed covering: • Size & scale of portfolio • Arrears definitions • Visual end-end continuum for arrears • Summary level Gantt chart project summary to achieve the full end-end • Full RAID view Awarded via CCS MCF3.

Timeline

Completed: Award date1 August 2024
Completed: Award published15 August 2024
Current notice
Completed: Contract expiry date30 August 2024

About the buyer

Homes England is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79000000 · Business services: law, marketing, consulting, recruitment, printing and security

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@homes-england.gov
Commercial Director	+44 •••• ••••••	••••••••@homes-england.gov
Procurement Manager	+44 •••• ••••••	••••••••@homes-england.gov
Category Lead	+44 •••• ••••••	••••••••@homes-england.gov
Senior Buyer	+44 •••• ••••••	••••••••@homes-england.gov
Contracts Manager	+44 •••• ••••••	••••••••@homes-england.gov

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