Awarded contract

Provision of an Automated Assistant for Customer Services

Details

Buyer
Renfrewshire Council
Supplier(s)
ICS.AI LTD
Value
GBP 560,000
Topic
Software-related services
Published
1 August 2024
Source
uk:public_contracts_scotland

Tender description

The Council has a new requirement for the Provision of an Automated Assistant for Customer Services. As part of the Council’s Customer Strategy approved in November 2023, there is an action to adopt an Automated Assistant to further enhance the choice the Council offers its customers via the Customer Service Centre, and expand the service currently provided to a truly 24/7 operation for routine transactional services Lot 1: Award a Call-Off Contract for the Provision of an Automated Assistant for Customer Services to AICS.AI Ltd, in accordance to the award procedure under Crown Commercial Services G-Cloud 13 Framework Agreement RM1557.13.. Following the Framework Award Procedure (Schedule 5) and the Crown Commercial Services RM1557.13 G-Cloud 13 Lots 1-3 Customer Guidance Buying Process the Council followed the Step process and searched terms.

Timeline

  1. Award date1 July 2024
  2. Award published1 August 2024
    Current notice

About the buyer

Renfrewshire Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 72260000 · Software-related services
  • 72267000 · Software maintenance and repair services

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Decision makers

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