Cadent Gas Customer Contact Centre Tender
Details
- Buyer
- Cadent Gas Limited
- Topic
- Telecommunications network
- Published
- 29 July 2024
- Submission
- 9 September 2024
- Source
- uk:find_a_tender
Tender description
Cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications. Lot 1: Cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications. Once in place, this service will replace Cadent's existing "on premise" contact center solution. The emergency contact center is provided as a service to a number of the Gas Distribution Networks (GDNs) and Independent Gas Transporters (IGTs). The service provided is regulated by Ofgem with regard to end-to-end customer service and emergency performance.
Timeline
- Completed: Tender published29 July 2024Current notice
- Completed: Submission date9 September 2024
About the buyer
Cadent Gas Limited is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 32412100 · Telecommunications network
- 32524000 · Telecommunications system
- 50332000 · Telecommunications-infrastructure maintenance services
- 64220000 · Telecommunication services except telephone and data transmission services
- 64226000 · Telematics services
- 64227000 · Integrated telecommunications services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@cadent-gas-limited.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@cadent-gas-limited.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@cadent-gas-limited.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@cadent-gas-limited.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@cadent-gas-limited.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@cadent-gas-limited.gov |
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