Closed tender

Cadent Gas Customer Contact Centre Tender

Details

Topic
Telecommunications network
Published
29 July 2024
Submission
9 September 2024

Tender description

Cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications. Lot 1: Cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications. Once in place, this service will replace Cadent's existing "on premise" contact center solution. The emergency contact center is provided as a service to a number of the Gas Distribution Networks (GDNs) and Independent Gas Transporters (IGTs). The service provided is regulated by Ofgem with regard to end-to-end customer service and emergency performance.

Timeline

  1. Completed: Tender published29 July 2024
    Current notice
  2. Completed: Submission date9 September 2024

About the buyer

Cadent Gas Limited is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 32412100 · Telecommunications network
  • 32524000 · Telecommunications system
  • 50332000 · Telecommunications-infrastructure maintenance services
  • 64220000 · Telecommunication services except telephone and data transmission services
  • 64226000 · Telematics services
  • 64227000 · Integrated telecommunications services

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Decision makers

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