IT Service Management Tool (
Details
- Supplier(s)
- TOPdesk UK Ltd
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 23 July 2024
- Source
- uk:find_a_tender
Tender description
NGN have awarded a contract to Topdesk for the IT Service Management Tool (ITSM) used by the Colleague Care Team at NGN to log, manage and close IT incidents that are reported to the team. This ITSM is also used as an asset repository for the IT equipment used in NGN and as a store for Knowledge Base Documents to help the team develop, share and retain knowledge in the systems that NGN use. Lot 1: NGN have awarded a contract to Topdesk. This is the IT Service Management Tool (ITSM) used by the Colleague Care Team to log, manage and close IT incidents that are reported to the team. This ITSM is also used as an asset repository for the IT equipment used in NGN and as a store for Knowledge Base Documents to help the team develop, share and retain knowledge in the systems that NGN use.
Timeline
- Completed: Award published23 July 2024Current notice
- Completed: Award date4 September 2024
About the buyer
Northern Gas Networks is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@northern-gas-networks.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@northern-gas-networks.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@northern-gas-networks.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@northern-gas-networks.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@northern-gas-networks.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@northern-gas-networks.gov |
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