Software as a Service (SAAS) Solution for the Digitisation of Registration and Continuous Professional Development (CPD) processes

Tender description

The General Dental Council (GDC) has award a contract for Software as a Service (SAAS) Solution for the Digitisation of Registration and Continuous Professional Development (CPD) processes. The contract will o enhance the registration experience so that it is more aligned to applicant expectations, with the potential to also improve the registrant experience. At the forefront they require the development of a seamless digital (paperless) registration process for Dental Care Professionals (DCPs) and Dentists that is integrated with the GDC’s CRM platform that enables the storage and upload of documentation, wherever possible, allowing a faster; lower risk path to registration that allows both GDC and applicants to track the progress of their application. The aim is to move to a digital (paperless) registration process for DCPs and Dentists that is integrated with GDCs CRM platform (Microsoft Dynamics CRM). The process must allow for an application to be completed online, with functions to allow for the safe upload of all required documents for registrants; & which synchronizes uploaded data to the in-house CRM system with an associated workflow Lot 1: The Supplier will deliver the following high-level requirement as part of their solution: - Implementation plan; project management and quality assurance arrangements. - Design, configuration, approach, and planning. - Security plan. - Testing and Acceptance plan (including User Acceptance Testing, system, interface, and regression testing). - Training and skills transfer. Training will be required for different types of users (to be agreed with the GDC); this will include and not be limited to tailored standard operating procedures designed for GDC users. - Data migration and integration to the existing GDC CRM. - Continuing assistance for users during initial period of go-live operation (such as on-site support for a period immediately following initial operational running down to telephone support for a further period). - Support/maintenance and enhancement Services as part of the Contract. The solution must be ‘out of the box’ which can be configured to meet our specific requirements and can integrate with our CRM system.