Department for Transport Group Employee Assistance Programme

Tender description

This contract covers provision of an Employee Assistance Programme to the members of DfT-Group - namely: 1. Department for Transport Central (DfTc), including: - Government Car Service (GCS) - Active Travel England (ATE) - Rail Accident Investigation Branch (RAIB) - Air Accident Investigation Branch (AAIB) - Marine Accident investigation Branch (MAIB) - Road Safety Investigation Branch (RSIB) - Office of Zero Emissions (OZEV) - Traffic Commissioners (ALB sponsored by DfT group) 2. Driver and Vehicle Licensing Agency (DVLA) 3. Driver and Vehicle Standards Agency (DVSA) 4. Maritime and Coastguard Agency (MCA) 5. Vehicle Certification Agency (VCA) Provision of an Employee Assistance Programme (EAP) service supports the Department for Transport’s (DFT) health and wellbeing strategy, providing support and advice to staff and managers when required. The contract, which was awarded to PAM Wellbeing Limited after a further competition under CCS Framework RM6182, has an initial period of two years, culminating on 31st May 2026. It incorporates the option to extend for a maximum of a further two years, with extensions to be approved in one year intervals. The maximum contract value is £296,124 per year, with the option to uplift the contract by up to an additional £94,640 per year. Actual spend levels will be determined by demand for the service – and the maximum value incorporates significant contingency in case of increases in demand beyond what is anticipated. Lot 1: The Supplier shall provide the core mandatory requirements of an EAP service which shall include, but not be limited to: - Online Portal - Digital Services including Live Chat and a mobile phone application downloadable to personal devices. - Telephone, face to face and virtual Triage and Support Services which shall include, but not be limited to: • Advice and support. • Management support Services. - Counselling Services. - Case Management. - Trauma and critical incident support. - Consultancy, and clinical supervision. - Education, Support and Training. - Promotion of the Employee Assistance Programme. - Therapeutic Interventions. - Bullying and harassment support. - Whistleblowing Services. - Mediation. - Coaching Services - Structured Professional Support; and - Interactive health kiosks. The Supplier shall provide the following additional services: - Access to SC cleared counsellors (as outlined in paragraphs 14.4 - 14.6 of this Statement of Requirements); - Training and Support for Mental Health First Aiders; - Any preventative healthcare offer you have in place or intend to imple-ment and how you will measure success; - Additional support for Commemorative and Wellbeing events throughout the year (e.g. tailored webinars, workshops or materials).