Enterprise CRM Development and Maintenance

Tender description

Sheffield Hallam University (SHU) employs a Customer Relationship Management (CRM)platform to develop, support and maintain CRM capability for approximately 1,650 professional services and academic staff members along with self-service functionality for 32,000 students. The technology enables a higher availability of resources to users and engages the University's ability to deploy new business services rapidly. This current implementation will grow to meet demand and form the basis for further development of an integrated Enterprise System. Lot 1: Cloud Software The University requires a CRM platform for thefollowing purposes: Self-service Case Management Knowledge Base Student Welfare Student Recruitment Schools and Colleges Liaison Lot 2: Cloud Support The University requires a CRM platform for thefollowing purposes: Self-service Case Management Knowledge Base Student Welfare Student Recruitment Schools and Colleges Liaison