Closed tender

Request for Tenders to establish a Multi Supplier Framework Agreement for the provision of Managed Business Process Support Services

Details

Value
EUR 155,000,000
Topic
Forms
Published
17 June 2024
Submission
19 July 2024

Tender description

The request for Tenders to establish a Multi-Supplier Framework Agreement for the provision of Managed Business Process Support Services consisting of Contact Management and Related Administrative Services (including incidental Customer Relationship Management (CRM), Market Survey Services, Postal and Mail Handling Services, Payments Processing and Appointments Scheduling Services, incidental Data Management Services, and incidental Document Management Services).

Timeline

  1. Completed: Tender published17 June 2024
    Current notice
  2. Completed: Submission date19 July 2024

About the buyer

The Office of Government Procurement is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 22820000 · Forms
  • 48311100 · Document management system
  • 48329000 · Imaging and archiving system
  • 48814200 · Patient-administration system
  • 64110000 · Postal services
  • 64112000 · Postal services related to letters
  • 64113000 · Postal services related to parcels
  • 64121100 · Mail delivery services
  • 64200000 · Telecommunications services
  • 64210000 · Telephone and data transmission services
  • 64214200 · Telephone switchboard services
  • 72253000 · Helpdesk and support services
  • 72253100 · Helpdesk services
  • 72300000 · Data services
  • 72310000 · Data-processing services
  • 72312000 · Data entry services
  • 72312200 · Optical character recognition services
  • 72313000 · Data capture services
  • 72316000 · Data analysis services
  • 72322000 · Data management services
  • 72512000 · Document management services
  • 79131000 · Documentation services
  • 79310000 · Market research services
  • 79311000 · Survey services
  • 79311100 · Survey design services
  • 79311200 · Survey conduction services
  • 79311210 · Telephone survey services
  • 79314000 · Feasibility study
  • 79342300 · Customer services
  • 79342310 · Customer survey services
  • 79400000 · Business and management consultancy and related services
  • 79410000 · Business and management consultancy services
  • 79411100 · Business development consultancy services
  • 79500000 · Office-support services
  • 79511000 · Telephone operator services
  • 79512000 · Call centre
  • 79995100 · Archiving services
  • 79996100 · Records management
  • 79999000 · Scanning and invoicing services
  • 79999100 · Scanning services
  • 79999200 · Invoicing services
  • 85100000 · Health services
  • 85112000 · Hospital support services
  • 92512100 · Archive destruction services

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Decision makers

Connect with the people behind this procurement.

Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

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Topics related to Request for Tenders to establish a Multi Supplier Framework Agreement for the provision of Managed Business Process Support Services, ranked by notice volume.

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