Awarded contract

Student Payment Service Provider

Details

Value
£7,500,000
Topic
International payment transfer services
Published
4 June 2024

Tender description

The University of Bristol is seeking a single supplier to deliver business objectives relevant to the procurement include providing a secure, compliant, and efficient (with respect to time and cost) payment service which meets the diverse needs of a wide range of payers and forms a positive part of the overall student experience. Lot 1: The priority of the University is to ensure the timely and accurate posting of income, and prompt resolution of payment queries. To deliver a positive payment experience to students we aim to provide: - a secure and efficient (with respect to time and cost) payment service, - prompt, courteous, and well-informed resolution of queries around payment, - a range of payment channels to suit different needs, and -maximum visibility for the student of their payment from initiation to allocation.

Timeline

  1. Completed: Award date17 January 2023
  2. Completed: Award published4 June 2024
    Current notice

About the buyer

University of Bristol is a higher education institution that buys through its own procurement team. Much of this procurement flows through frameworks from the Southern Universities Purchasing Consortium and the Crown Commercial Service. Category teams advise faculties and divisions on purchases before tenders are issued. Tenders are issued directly when no suitable framework applies. The procurement team is an active member of the Higher Education Procurement Association.

Over the past 5 years, most of University of Bristol's contract awards have been in laboratory and precision equipment, transport equipment and architectural and engineering services.

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Decision makers

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