Closed tender

Retail Systems Procurement

Details

Buyer
ScotRail Trains Limited
Topic
IT services: consulting, software development, Internet and support
Published
21 May 2024
Submission
28 June 2024
Source
uk:find_a_tender

Tender description

ScotRail Trains require a technology partner with proven expertise and innovative vision to develop and implement a user-centric website, app, and Smart Kiosks, powered by a single centralised TIS (Ticket Issuing System) that sets the benchmark for UK rail ticketing, this will require procuring a state-of-the-art multi-channel e-commerce solution that redefines convenience, accessibility, and value for our passengers. Lot 1: ScotRail is looking to procure the following solution: Central TIS ‘backend’ eCommerce website and mobile app eTVD (Electronic Ticket Validation Database) Smart Kiosks Call Centre TIS and Account Management Application FUTURE OPTION: Handheld TIS (Ticket Issuing System) FUTURE OPTION: Ticket Office TIS (Ticket Issuing System) Additional information: Suppliers should complete PQQ (SPD) Sections A TO L. Sections A to J and Section L are a mix of required Supplier Details and a number of Mandatory Pass/Fail Questions. Section K (Technical and Professional Ability) will be scored in order to select a minimum of 2 and a maximum of 5 suppliers to take forward to ITN Stage.

Timeline

  1. Tender published21 May 2024
    Current notice
  2. Submission date28 June 2024

About the buyer

ScotRail Trains Limited is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 72000000 · IT services: consulting, software development, Internet and support

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Decision makers

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