INTERPRETATION & TRANSLATION SERVICES (SBS10127)

Tender description

NHS Shared Business Services Limited (NHS SBS) act in an Agency capacity for and on behalf of its customers (Approved Organisations) - existing and new. These comprise of NHS and Social Care organisations (whether acting individually, or on behalf of, or together as members of any consortia) along with any other public or private sector bodies which NHS SBS authorises to use the resulting Framework/Dynamic Purchasing System (DPS). NHS SBS intends to put in place a Framework Agreement for the provision of Interpretation and Translation Services] and related Goods and Services for Healthcare to be used by NHS SBS Approved Organisations. Our Approved Organisation list can be found on: https://www.sbs.nhs.uk/services/framework-agreements-categories/ We are committed to working with suppliers who are dedicated to Sustainability and Social Value and there will be a significant weighting on these elements in the tender Lot 1: Face to Face Lot for the provision of Face to Face Interpretation Services Suppliers will supply spoken word interpreters, across a range of languages for varied public sector language requirements. This could include interpreters with language specialisms including legal, medical, pharmaceutical, financial, IT, media, trauma, children, education, mental health, transportation, engineering, procurement, marketing, housing, benefits, immigration, defence, security, technical and government (central and local). Additional information: Duration in months: 01/05/2025 / End 30/04/2029 Please see description in the main contract objective on the Request for Information (RFI). Lots will be defined as an outcome of this initial market engagement PIN. The new Framework/DPS, subject to review and change, is expected to go live shortly after the expiry of the existing Framework Agreement 10172 on May 2025. Please see the link at section 1.3 above for instructions on how to participate and submit responses via the SAPAriba RFI. Lot 2: British Sign Language (BSL) Lot for the provision of BSL Interpretation and Translation Services and ancillary services. Suppliers will supply interpreters or translators able to provide non-verbal communication to the deaf and deaf-blind community for varied public sector requirements. Additional information: Duration in months: 01/05/2025 / End 30/04/2029 Please see description in the main contract objective on the Request for Information (RFI). Lots will be defined as an outcome of this initial market engagement PIN. The new Framework/DPS, subject to review and change, is expected to go live shortly after the expiry of the existing Framework Agreement 10172 on May 2025. Please see the link at section 1.3 above for instructions on how to participate and submit responses via the SAPAriba RFI. Lot 3: Telephone Interpretation Telephone Interpretation - Suppliers will provide telephone based spoken word services across a range of common and rare languages for varied public sector customers. The service will be available on a 24 hours a day, 7 days a week, 365 days a year basis to provide full coverage and access to first-person interpretation services. Additional information: Duration in months: 01/05/2025 / End 30/04/2029 Please see description in the main contract objective on the Request for Information (RFI). Lots will be defined as an outcome of this initial market engagement PIN. The new Framework/DPS, subject to review and change, is expected to go live shortly after the expiry of the existing Framework Agreement 10172 on May 2025. Please see the link at section 1.3 above for instructions on how to participate and submit responses via the SAPAriba RFI. Lot 4: Document Translation and Ancillary Services Document Translation services including transcription and ancillary services. Provision of Document translation and ancillary services, such as website localisation services, transcription services and more. Suppliers will provide document translation services across a range of languages across all forms of written texts and performed by qualified translators, Machine translated, or a mixture of both with post translation editing. Documents can be varied and may include manuals, handbooks, marketing brochures, flyers, leaflets and letters, website material, guidance or information documents. File formats may include MS Word, MS Excel, MS PowerPoint, and text, RTF, PDF, Quark, Photoshop and Illustrator plus many more. Additional information: Duration in months: 01/05/2025 / End 30/04/2029 Please see description in the main contract objective on the Request for Information (RFI). Lots will be defined as an outcome of this initial market engagement PIN. The new Framework/DPS, subject to review and change, is expected to go live shortly after the expiry of the existing Framework Agreement 10172 on May 2025. Please see the link at section 1.3 above for instructions on how to participate and submit responses via the SAPAriba RFI. Lot 5: Video Interpretation Video Interpretation Services. Provision of Video Interpretation services as both 'On-Demand' and 'Pre-Booked' services with the ability to use commonly used video conferencing software or bespoke portals from suppliers. Additional information: Duration in months: 01/05/2025 / End 30/04/2029 Please see description in the main contract objective on the Request for Information (RFI). Lots will be defined as an outcome of this initial market engagement PIN. The new Framework/DPS, subject to review and change, is expected to go live shortly after the expiry of the existing Framework Agreement 10172 on May 2025. Please see the link at section 1.3 above for instructions on how to participate and submit responses via the SAPAriba RFI. Lot 6: Digital Interpretation Provision of digital interpretation will allow interpretation to be done via an app through smartphones/devices. Additional information: Duration in months: 01/05/2025 / End 30/04/2029 Please see description in the main contract objective on the Request for Information (RFI). Lots will be defined as an outcome of this initial market engagement PIN. The new Framework/DPS, subject to review and change, is expected to go live shortly after the expiry of the existing Framework Agreement 10172 on May 2025. Please see the link at section 1.3 above for instructions on how to participate and submit responses via the SAPAriba RFI. Lot 7: One Stop Shop One Stop Shop Interpretation and Translation Service. One Stop Shop offers customers access to all of the services defined under Lots 1, 2, 3, 4 and 5 through one Supplier. It is anticipated that delivery of a One Stop shop will enable effective and efficient management of all bookings, service availability, timesheeting, invoicing and management information. Additional information: Duration in months: 01/05/2025 / End 30/04/2029 Please see description in the main contract objective on the Request for Information (RFI). Lots will be defined as an outcome of this initial market engagement PIN. The new Framework/DPS, subject to review and change, is expected to go live shortly after the expiry of the existing Framework Agreement 10172 on May 2025. Please see the link at section 1.3 above for instructions on how to participate and submit responses via the SAPAriba RFI.