Customer Relationship and Case Management (CRCM) Solution - AWARD
Details
- Buyer
- Riverside
- Supplier(s)
- Homeless Link
- Duration
- 5 years
- Topic
- Business transaction and personal business software package
- Published
- 12 January 2024
- Source
- uk:contracts_finder
Tender description
The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide. The procurement documentation provides details concerning: o The aims, objectives and expected benefits associated with the CRCM solution o The current state systems landscape in Riverside Care and Support (RCS) o A high-level target CRCM solution vision which includes: o Capabilities and processes it is expected that the CRCM solution will enable - see Document B: Appendix 1 Capability and Process Lifecycle o A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users - see Document B: Appendix 2 Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home
Timeline
- Completed: Award date2 October 2023
- Completed: Award published12 January 2024Current notice
- Next: Contract expiry date1 October 2028in 2 years
About the buyer
Riverside is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48400000 · Business transaction and personal business software package
- 48440000 · Financial analysis and accounting software package
- 48445000 · Customer Relation Management software package
- 72261000 · Software support services
- 72263000 · Software implementation services
- 72265000 · Software configuration services
- 72267000 · Software maintenance and repair services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@riverside.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@riverside.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@riverside.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@riverside.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@riverside.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@riverside.gov |
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