Closed tender

IT Service Management

Details

Buyer
The Police, Fire and Crime Commissioner for Northamptonshire
Value
GBP 600,000
Topic
Software package and information systems
Published
10 May 2024
Submission
3 June 2024
Source
uk:find_a_tender

Tender description

Northamptonshire's Police Fire and Crime Commissioner is looking to procure a joint IT Service Management (ITSM) platform for Police and Fire customers. The IT Technical Support team currently have to use two ITSM platforms, one an older version (for Police) and more recent version for Fire. The Police system has on average 2.2k incidents and requests coming through each month, Fire has approximately 120. The two-system set up has proved to be a significant complication for Technical Support teams as well as for business customers. Lot 1: Northamptonshire's Police Fire and Crime Commissioner is looking to procure a joint IT Service Management (ITSM) platform for Police and Fire customers. The IT Technical Support team currently have to use two ITSM platforms, one an older version (for Police) and more recent version for Fire. The Police system has on average 2.2k incidents and requests coming through each month, Fire has approximately 120. The two-system set up has proved to be a significant complication for Technical Support teams as well as for business customers.

Timeline

  1. Tender published10 May 2024
    Current notice
  2. Submission date3 June 2024

About the buyer

The Police, Fire and Crime Commissioner for Northamptonshire is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 48000000 · Software package and information systems
  • 48430000 · Inventory management software package
  • 48600000 · Database and operating software package
  • 48620000 · Operating systems

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