IT Hardware, Software and Consumables Framework

Tender description

The purpose of this contract is for a selection of suppliers to be contracted under a Framework for the supply and delivery of IT Hardware, Software and Consumables ("Opportunity") across our delivery locations (subject to change) across the Northern Gas Networks region. The current expectations are to add up to five (5) partners (dependent on tender qualification and subsequent award) to carry out the supply to NGN. The IT Hardware, Software and Consumables Framework is to include (but is not limited to) products such as: • IT Hardware e.g. laptops, tablets, phones, servers • IT Software Licences (Off the Shelf software Products and support and maintenance) • Data media Storage Products e.g. CD's, DVD's, Memory Sticks • Networking Items e.g. cables, routers, access points • Audio-visual Equipment • IT Consumables • Chargers & USB cables • Encrypted USB sticks • Video adapters / video cables • Wireless keyboard & mice • Phone holders • Printer ink • Microphone Headsets • Docking Stations & adaptors Lot 1: A contract has been awarded to a framework of suppliers. The purpose of this contract is for a selection of suppliers to be contracted under a Framework for the supply and delivery of IT Hardware, Software and Consumables ("Opportunity") across our delivery locations (subject to change) across the NGN network. We have awarded five (5) partners a contract to carry out the supply to NGN. The IT Hardware, Software and Consumables Framework is to include (but is not limited to) products such as: • IT Hardware e.g. laptops, tablets, phones, servers • IT Software Licences (Off the Shelf software Products and support and maintenance) • Data media Storage Products e.g. CD's, DVD's, Memory Sticks • Networking Items e.g. cables, routers, access points • Audio-visual Equipment • IT Consumables • Chargers & USB cables • Encrypted USB sticks • Video adapters / video cables • Wireless keyboard & mice • Phone holders • Printer ink • Microphone Headsets • Docking Stations & adaptors This process will need to include (but may not be limited to) the below requirements: • System based (email) method of requesting a quote • Suppliers must quote on all requests - large and small • Dedicated contact (email and phone details) • Quotation turnaround time of 2 business day (based on a 9 hour day) • Quotations to include stock availability and delivery times but all quotations must include free delivery • Technical advice and suggestions on alternatives to what we are getting quotes for (i.e if a product has been superseded or in short supply etc). We often use Amazon as a guide to what we are wanting, but if there is a better product, or a product that has more availability, we would expect to be advised • Supplier to reserve stock for up to 1 week minimum to ensure supply based on our authorisation process • Free delivery on ALL items and delivery within 3 working days (unless other delivery date is specified and agreed at quotation stage) • Supplier working hours to be in line with NGN working times (Monday to Friday 08:30 to 17:30) • Weekly summary via email of all outstanding orders • Details of the supplier's escalation process and kept up to date by the supplier • Details of the supplier's Supply Chain escalation process and kept up to date by the supplier • Return of faulty / damaged / not required items • Proof of Delivery • Accreditation status with major suppliers (Dell / Lenovo / Microsoft / Samsung / other) NGN require a monthly summary of any outstanding purchase orders still awaiting payment, along with summary of all outstanding orders. Alongside monthly reports, quarterly Service Reviews with key NGN business stakeholders will be required. Framework partners will also be required to work with our account management teams at Dell, Lenovo, Microsoft, Samsung, EPOS Sennheiser.