Expired contract

Helpdesk System

Details

Buyer: Nottingham University Hospitals NHS Trust
Supplier(s): Freshworks Inc.
Value: GBP 35,700
Duration: 1 year
Topic: Helpdesk and support services
Published: 29 April 2024
Source: uk:contracts_finder

Tender description

Freshworks' omnichannel customer-support platform consists of FreshDesk (Email,Social), FreshChat (chat), FreshCaller (telephony) and Freddy (AI/BOTS). It enables teams to deliver exceptional customer support due to better customer visibility, increased productivity, team-collaboration and richer reporting. It is intuitive, configurable and offers value through flexible pricing plans to suit customers of all sizes.

Timeline

Completed: Award date1 April 2024
Completed: Award published29 April 2024
Current notice
Completed: Contract expiry date31 March 2025

About the buyer

Nottingham University Hospitals NHS Trust is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

72253000 · Helpdesk and support services
72253100 · Helpdesk services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@nottingham-university-hospitals-nhs-trust.gov
Commercial Director	+44 •••• ••••••	••••••••@nottingham-university-hospitals-nhs-trust.gov
Procurement Manager	+44 •••• ••••••	••••••••@nottingham-university-hospitals-nhs-trust.gov
Category Lead	+44 •••• ••••••	••••••••@nottingham-university-hospitals-nhs-trust.gov
Senior Buyer	+44 •••• ••••••	••••••••@nottingham-university-hospitals-nhs-trust.gov
Contracts Manager	+44 •••• ••••••	••••••••@nottingham-university-hospitals-nhs-trust.gov