THE PROVISION AND SUPPORT OF A DIGITAL DICTATION AND VOICE RECOGNITION SYSTEM

Tender description

RCSI Hospitals requires a software system to manage clinical documentation, which can be dictated, typed and issued electronically in a timely fashion. The solution will provide flexible, secure, mobile recording options for clinicians and will be scalable for future expansion. Digital dictation and voice recognition services are currently reliant on the typing, printing and posting of clinical letters; this has led to backlogs of letters for typing and subsequent approval by clinicians, which has a knock-on effect of delays in issuing letters to GPs. The Contracting Authority intends to procure a system that will enable the timely dictation of clinical letters with voice recognition. Integration with Healthlink is essential to ensure that correspondence is issued to GPs as soon as possible to prevent any delays with follow-up care. There is also a need for accurate traceability of issued correspondence, enabling the auditing of the quality of documentation in line with HIQA standards. It is envisioned that the initial roll-out will concern the following constituent sites of RCSI Hospitals: • Connolly Hospital; • Cavan and Monaghan Hospitals; • Louth Hospitals. Thereafter, and at the discretion of RCSI Hospitals, the solution may be rolled out to Beaumont Hospital and the Rotunda Hospital. It is emphasised that no guarantee is offered, nor should any such guarantee be inferred, regarding the roll-out of the solution to any particular constituent site of RCSI Hospitals RCSI Hospitals requires a software system to manage clinical documentation, which can be dictated, typed and issued electronically in a timely fashion. The solution will provide flexible, secure, mobile recording options for clinicians and will be scalable for future expansion. Digital dictation and voice recognition services are currently reliant on the typing, printing and posting of clinical letters; this has led to backlogs of letters for typing and subsequent approval by clinicians, which has a knock-on effect of delays in issuing letters to GPs. The Contracting Authority intends to procure a system that will enable the timely dictation of clinical letters with voice recognition. Integration with Healthlink is essential to ensure that correspondence is issued to GPs as soon as possible to prevent any delays with follow-up care. There is also a need for accurate traceability of issued correspondence, enabling the auditing of the quality of documentation in line with HIQA standards. It is envisioned that the initial roll-out will concern the following constituent sites of RCSI Hospitals: • Connolly Hospital; • Cavan and Monaghan Hospitals; • Louth Hospitals. Thereafter, and at the discretion of RCSI Hospitals, the solution may be rolled out to Beaumont Hospital and the Rotunda Hospital. It is emphasised that no guarantee is offered, nor should any such guarantee be inferred, regarding the roll-out of the solution to any particular constituent site of RCSI Hospitals