Outsourced IT Support Services

Tender description

Life Sciences Hub Wales seeks to procure effective Outsourced IT Support Services provision via a suitably qualified and experienced supplier who will be responsible for installing / implementing, supporting, maintaining, monitoring, and managing an IT infrastructure as part of a comprehensive and fit-for-purpose service that: - is easy to manage and administrate; - is collaborative and communicative; - provides service and contract deliverables quickly and efficiently; - proactively adds value through advice and recommendations to ensure that Life Sciences Hub Wales maintains proportionally effective standards in information / cyber security and data management; - proactively and routinely monitors the Life Sciences Hub Wales network; - provides flexibility to Life Sciences Hub Wales with respect to future requirements and business growth; - is cost-effective from the date of Contract award and as Life Sciences Hub Wales grows; and - manages and/or coordinates with related and relevant third-party providers and vendors, as required in each instance. Life Sciences Hub Wales has limited in-house knowledge and expertise relating to IT matters and is therefore reliant on outsourced expertise; the successful Supplier is expected to operate as an extension to the Life Sciences Hub Wales team, providing timely and expert advice via an open and collaborative working arrangement. Full details of the requirement are provided in the Invitation to Tender document.