Operator of the National Emergency Call Answering Service
Details
- Value
- EUR 90,000,000
- Topic
- Telecommunications equipment
- Published
- 10 April 2024
- Submission
- 10 May 2024
- Source
- ie:e_tenders
Tender description
The current contract for the operation of the Emergency Call Answering Service (ECAS) expires on the 24th of November 2025. The ECAS is responsible for answering all emergency communications, providing a vital link between the individual contacting the ECAS and the Emergency Services which include Garda, Fire, Ambulance and the Irish Coast Guard (IRCG) or, in emergencies involving aircraft, the Irish Aviation Authority (IAA). Emergency communication is defined in the S.I. No. 444/2022 as communication by means of interpersonal communications services between an end-user and the Public Safety Answering Point (PSAP) with the goal to request and receive emergency relief from emergency services. The role of the ECAS is to establish which Emergency Service is being requested and the location of where the Emergency Services are required to attend for the purpose of routing the call to the most appropriate Emergency Services Control centre. The current contract for the operation of the Emergency Call Answering Service (ECAS) expires on the 24th of November 2025. The ECAS is responsible for answering all emergency communications, providing a vital link between the individual contacting the ECAS and the Emergency Services which include Garda, Fire, Ambulance and the Irish Coast Guard (IRCG) or, in emergencies involving aircraft, the Irish Aviation Authority (IAA). Emergency communication is defined in the S.I. No. 444/2022 as communication by means of interpersonal communications services between an end-user and the Public Safety Answering Point (PSAP) with the goal to request and receive emergency relief from emergency services. The role of the ECAS is to establish which Emergency Service is being requested and the location of where the Emergency Services are required to attend for the purpose of routing the call to the most appropriate Emergency Services Control centre.
Timeline
- Completed: Tender published10 April 2024Current notice
- Completed: Submission date10 May 2024
About the buyer
Department of the Environment, Climate and Communications is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 32522000 · Telecommunications equipment
- 64200000 · Telecommunications services
- 64210000 · Telephone and data transmission services
- 64211000 · Public-telephone services
- 64211100 · Local telephone services
- 64211200 · Long distance telephone services
- 64212000 · Mobile-telephone services
- 64212100 · Short Message Service (SMS) services
- 64212200 · Enhanced Messaging Service (EMS) services
- 64212300 · Multimedia Message Service (MMS) services
- 64212400 · Wireless Application Protocol (WAP) services
- 64212500 · General Packet Radio Services (GPRS) services
- 64212600 · Enhanced Data for GSM Evolution (EDGE) services
- 64212700 · Universal Mobile Telephone System (UMTS) services
- 64212800 · Pay phone provider services
- 64212900 · Pre-paid phone card provider services
- 64213000 · Shared-business telephone network services
- 64214000 · Dedicated-business telephone network services
- 64214100 · Satellite circuit rental services
- 64214200 · Telephone switchboard services
- 64214400 · Communication land-line rental
- 64215000 · IP telephone services
- 64216000 · Electronic message and information services
- 64216100 · Electronic message services
- 64216110 · Electronic data exchange services
- 64216120 · Electronic mail services
- 64216130 · Telex services
- 64216140 · Telegraph services
- 64216200 · Electronic information services
- 64216210 · Value-added information services
- 64216300 · Teletext services
- 64220000 · Telecommunication services except telephone and data transmission services
- 64221000 · Interconnection services
- 64222000 · Teleworking services
- 64223000 · Paging services
- 64224000 · Teleconferencing services
- 64225000 · Air-to-ground telecommunications services
- 64226000 · Telematics services
- 64227000 · Integrated telecommunications services
- 64228000 · Television and radio broadcast transmission services
- 64228100 · Television broadcast transmission services
- 64228200 · Radio broadcast transmission services
- 72222300 · Information technology services
- 79510000 · Telephone-answering services
- 79511000 · Telephone operator services
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@department-of-the-environment-climate-and-communications.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@department-of-the-environment-climate-and-communications.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@department-of-the-environment-climate-and-communications.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@department-of-the-environment-climate-and-communications.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@department-of-the-environment-climate-and-communications.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@department-of-the-environment-climate-and-communications.gov |
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