Mail Tender

Tender description

In its operational portfolio, Delt currently deliver over 600,000 items through their mail services. Delt have sourced a company to provide the collection and delivery of these items. The overarching rationale for the project was to implement at pace a best of breed, Mail Service, with a solution that is flexible and easily scalable to allow for future growth with easy onboarding of new requirements. This contract has been awarded to DHL. Lot 1: The requirements are as follows: • Collection and delivery of physical mail items up to 2kg, standard or large letter size from the Plymouth area for delivery throughout the UK. All items are to be delivered as 2nd class mail items. • Mail Sortation • Postal impression and return address for all items. • Suppliers are required to facilitate a collection on a Monday, Wednesday, and Friday during offices hours (8am – 4pm), a specified time should be agreed before the start of the contract and should be the same time on each of the days. Delt will not accept any more than 3 collections per week. • Suppliers must be able to provide a weekly report which covers volumes collected broken down by readable and unreadable on each collection date. • Suppliers must be able to mobilise services ahead of the contract start date which will be 1st April 2024. • Suppliers must be able to supply 80 trays per week and the trolley required for this collection. • Suppliers must confirm the location where the mail will be sorted Account Management • The supplier will allocate an Account Manager to partner and support us on our strategic goals/plans and attend regular service review meetings. • The supplier will provide a single point of contact to escalate any issues with collections or delivery of trays.